We first contacted TLI for a meeting through Qanvast in Dec 2019 to discuss design and renovation plans for our resale unit. After a long and challenging period of 7-8 months due to delays caused by the circuit breaker, we finally moved into our new home in Aug 2020.
We are very blessed to have Teck Hou's leading and help through the renovation process. He has a keen sense of aesthetics and design perspectives - we are very happy with his space planning for our home, his choice of colours (from the selection of tiles to the laminates for the carpentry works and the paint colours for the rooms), how he planned the placements of lights in the house to give us a warm and cosy feel. He understood the feel of the home we wanted and he delivered really well.
Throughout the process, Teck Hou was very responsive to our texts. Even in the heightened stress period of the circuit breaker, Teck Hou was patient with our impatience (sorry!). He was also empathetic to the challenges we had and remained professional all the time even though it must have been a stressful period for him and his team too.
We are very grateful for Teck Hou's dedication to the work, for the hours he spent with us at the tile shop and the laminate shop as we looked through countless samples before we found something that we like, for his guidance and advice on the many and every decision we had to make along the way to turn our new place into a lovely home for us. He offered his input along the way but he was never pushy with his ideas, and he gave us reasonable explanations for his choices and decisions.
As with every renovation process, there will be hiccups especially with the Covid-19 situation - ours was no exception. But Teck Hou managed the incidences very promptly and professionally and we have no complaints.
Thank you, Teck Hou, for your work, and for making this experience as pleasant as can be for us!