I had done 3 other renovations for my previous houses and my office previously, hence I have high expectation of what to expect in the IDs and the practicality of the designs. I had a horrible experience with my previous ID which left a design flaw in my current house, that I had to face for the last 10 years. With all these in mind, I am determined to only settle for a design firm and ID whose able to meet my expectation.
We first had our online non-obligation discussion with Wai Tuck during CB period. It was inconvenient, but he walked us through patiently for more than 2 hours, using zoom, sharing the floor plan and how it will work out with full visual explanation after we put out the reason for this renovation. Through this discussion, my husband and I were very impressed with his professionalism and expertise of his work.
As we are looking at doing a re-layout of the house from an old 3 room HDB flat, to 'transform' into a 4 bedroom house with practical space management. the ID working on this project will have to put these in mind that we do not intend to over-carpentry the place nor causing the place to look claustrophobic. Apart from Ovon, we spoke with some other IDs to compare design and quotation prices, but Wai Tuck won our hearts hands down.
Wai Tuck not only cleverly put the rooms into a liveable space, he utilises the 'dead-space' for our display and storage. He is also able to answer our questions with regards to space management with practical ideas and suggestions, putting in mind our priority and concerns.
There is definitely, no sales talk and all the payment are based on quotation, in fact a lot of additional work were done which was not charged to our bill. We are really grateful to find such honest and good ID to manage our house.
Those of you who had done renovation previously will understand the amount of things we need to consider and manage during the whole process. Wai Tuck is definitely a problem solver for us and helped us to salvage many situations without burning our pockets to do top ups.
In the midst of renovations, there were many unforeseen hiccups, but Wai Tuck, handled it professionally, with no fault blaming, no pushing of responsibilities but seeing things resolved professionally, even if it means to absorbs some additional cost and even to make last minute arrangement for additional workers to fix up what was originally not in the plan. Some were fault caused by my other sub contractor, yet Wai Tuck, took it upon himself and ensure he sees through the work to perfect completion.
There was a miscommunication of the glass door placement, I made known to Wai Tuck, we will not be able to accept if it was the other way round. With no argument nor fault chasing, Wai Tuck immediately called his supplier to make the necessary change. Right before my eyes, I saw how he was trying to explain to his guys that this work needs to be put on hold as there will be changes. With all patience, putting down his foot that this change will be done. I can tell the supplier is likely scolding him over the phone as he kept apologising and making it known to them firmly that this glass door will not be fixed the way they discussed previously. I am convinced that the ID we had selected is definitely a promising young man in this industry as he has the capacity to handle mistakes and see to the solution promptly.
On top of all these stresses that occurs, Wai Tuck kept in mind of our budget and gave many practical suggestion to save cost and to helped to ensure minimum delay to the renovation work.
Another thing that I am very particular about will be 'after payment services'. After we made our last payment, there were still some minor work to be done. I was waiting to see if it will slack in the work or 'forgotten'.(it happened for my previous renovation) But Wai Tuck continue to update us promptly and ensure the seeing of those work to be completed to satisfaction. He even continue to be present at the time of those work done to ensure the completion of the work with no error.
Many friends who came to visit us during Christmas, were impressed with the way the house was re-layout. Not only we have enough space to host guest, the new layout also enhanced the wind movement in the house. The place is now much more airy and we can even feel 'wind movement' which we never did the past 10 years staying in the same unit.
I will highly recommend anyone to Wai Tuck and Ovon Design, their professionalism and services definitely match the bill and above!